By Alan Cole Why you shouldn’t make a big bet on “remote culture.” Conjure this image in your mind… Tom Hanks in the movie “Cast Away.” His character, barely covered in ragged clothing, stranded on a deserted island with nobody to talk to except Wilson… his inanimate volleyball friend. That’s what comes to my mind when […]

    Franklin’s ideas provide a powerful blueprint for building a successful gaming company — or any kind of initiative. Benjamin Franklin is a role model for anyone building a gaming company. He was brilliant. A live mind. Creative. Consider his magic square, one of the original American games. It’s a Sudoku master’s dream — and […]

(Well maybe not every type of company culture. As a customer service consultant, I’ve limited my practice to cultures that aspire to focus on the customer and support employees as multi-dimensional human beings. So if you have more transactional, customer-agnostic cultural goals, the applicability of these seven steps may be limited.) 1. Shorten your mission statement. Are there consultants (or CEOs) out […]